New Delhi / Ahmedabad, India — As India continues its rapid digital transformation, a significant section of the population still struggles to access essential services: the informal workforce. Representing nearly 80% of India’s labour force, these workers often face barriers to banking, insurance, welfare schemes, and safe job opportunities. Online Saathi, a fast-growing tech-enabled service network, is emerging as a powerful solution to bridge this gap.
Empowering India’s Invisible Workforce
Online Saathi has built a unique, technology-driven ecosystem designed to connect rural and migrant workers with critical services. The platform delivers a wide range of essential offerings — including government welfare enrolments, verified job opportunities, e-governance services, banking, insurance, and travel support — all accessible through a reliable network of trained Saathi agents.
These agents serve as the backbone of the initiative, providing last-mile support to communities that struggle with digital literacy, access, documentation challenges, or the complexities of navigating government systems.
A Human-Centered Approach Backed by Technology
Unlike conventional service platforms that rely solely on digital interfaces, Online Saathi operates on a hybrid model. Its strength lies in combining user-friendly technology with on-ground human support. Saathi agents assist workers in their local languages, helping them fill forms, submit documents, enroll in schemes, book travel, or apply for jobs — tasks that can otherwise be confusing, time-consuming, or inaccessible for those in the informal sector.
The result: a support system that brings clarity, convenience, and confidence to millions of underserved workers.
Key Services Offered by Online Saathi
- Social Welfare Access: Assistance with government schemes, documentation, and benefits enrollment.
- Financial Services: Support for banking, insurance, savings, and financial security products.
- Safe Job Opportunities: Access to verified employment options, reducing risks of exploitation.
- E-Governance Services: Form submissions, certificate applications, ID registrations, and more.
- Travel & Utility Services: Bus and train bookings, ticketing, and essential documentation help.
Each Saathi agent acts as a trusted bridge — ensuring workers receive accurate information, timely services, and dignified support.
Driving Inclusion, One Worker at a Time
Millions of informal workers migrate across states in search of employment, often disconnected from welfare systems and financial services. Online Saathi’s mission is to remove these barriers and ensure equitable access to opportunities.
By enabling informal workers to participate confidently in formal systems, the platform is helping them secure better livelihoods, reduce vulnerabilities, and build long-term stability.
A Vision for Scalable Social Impact
With a rapidly expanding network and growing demand for last-mile digital access, Online Saathi aims to scale across India’s underserved regions. The platform is committed to strengthening its Saathi network, deepening partnerships, and expanding its portfolio of essential services.
Its long-term vision is to become the primary access point for India’s informal workforce — empowering every worker with the tools, information, and services they need to thrive.
LinkdIn: https://www.linkedin.com/in/nareshsijapati?
Media Contact
Naresh Sijapati
Founder & CEO, Online Saathi
Online Saathi is not just a platform — it is a movement to ensure that every worker, no matter where they come from, has a fair chance at opportunity and inclusion.
