A detailed look at Firstsource Solutions Limited’s CSR strategy, highlighting its focus on community development, healthcare, and education in FY 2024-25
NEW DELHI (India CSR): In many parts of India, access to quality education and healthcare still remains a challenge, especially in rural and underserved areas. Efforts by corporate entities through Corporate Social Responsibility (CSR) initiatives often help bridge this gap. Firstsource Solutions Limited, a global business process management company, has outlined its contribution toward such efforts in its annual report for the financial year 2024-25. According to the company’s annual report, Firstsource spent around Rs 7.08 crore on CSR activities during the year, focusing on education, healthcare, and community development. The report presents a structured overview of how these funds were allocated and the scale of impact created across different regions.
Table: Firstsource Solutions CSR Spending 2025
| Particulars | Details |
|---|---|
| Company Name | Firstsource Solutions Limited |
| Financial Year | FY 2024-25 |
| Total CSR Obligation | Rs 7.081 crore |
| Total CSR Spending | Rs 7.08 crore |
| Direct CSR Spending | Rs 1.40 crore |
| Amount for Ongoing Projects | Rs 5.68 crore (transferred to Unspent CSR Account) |
| Compliance Status | Fully met CSR obligation |
| Major Focus Areas | Education, Healthcare, Community Development |
| Key Education Investment | Expansion of school project via RP-Sanjiv Goenka Group CSR Trust |
| Healthcare Initiatives | Cataract surgeries, ICU support, medical camps |
| Education Initiatives | STEM labs, digital classrooms, scholarships |
| Environmental Efforts | Tree plantation, urban forests, eco parks |
| Beneficiaries Impacted | Over 52,000 individuals |
| Employee Participation | 6,800+ employees involved |
| Volunteering Hours | 21,000+ hours |
| Geographical Reach | India and global locations |
| CSR Governance | Managed by CSR Committee |
| Unspent Amount Status | Allocated to ongoing projects as per law |
| Long-Term Goal | Focus on sustainable and scalable social impact |
CSR Obligation and Total Spending
As per the Companies Act, 2013, eligible companies are required to spend at least 2% of their average net profit from the previous three years on CSR activities. According to the annual report, Firstsource Solutions Limited calculated its CSR obligation for FY 2024-25 at Rs 7.081 crore.
The report states that the company met its full CSR obligation during the year. The spending was divided between direct project implementation and allocations toward ongoing projects. Out of the total amount, about Rs 1.40 crore was spent directly on various social initiatives, while a larger portion—around Rs 5.68 crore—was transferred to an unspent CSR account for ongoing projects that are expected to be completed over multiple years.
This approach reflects compliance with regulatory requirements while also supporting long-term infrastructure-based projects.
Focus on Long-Term Education Projects
A significant part of the CSR allocation was directed toward an ongoing education project implemented through the RP-Sanjiv Goenka Group CSR Trust. According to the report, Rs 5.68 crore was allocated toward expanding an educational institution in Kolkata.
The annual report highlights that this project aims to develop a school offering international curricula such as IB and IGCSE. The expansion will enable the institution to accommodate students from higher grades and provide access to quality education.
The report notes that such long-term projects are designed to create lasting infrastructure and improve educational access for future generations.
Healthcare Initiatives Across States
Healthcare formed an important part of Firstsource’s CSR activities in FY 2024-25. According to the report, a significant portion of the direct CSR spending was used to support healthcare programs in different states.
These initiatives included funding for cataract surgeries for underprivileged patients, helping restore vision and improve quality of life. The company also supported the setup of medical infrastructure, including contributions toward an Intensive Care Unit (ICU) in a rural hospital.
In addition, medical camps were conducted in states such as Telangana and Andhra Pradesh. These camps provided basic health check-ups, diagnostic services, and treatment support to thousands of people who may not have easy access to healthcare facilities.
Supporting Education and Digital Learning
Apart from infrastructure projects, Firstsource also invested in improving access to education at the grassroots level. According to the annual report, part of the CSR spending was used to set up STEM labs in government schools.
These labs aim to introduce students to science and technology through practical learning. The report highlights that several schools benefited from these facilities, impacting a large number of students.
The company also supported digital classroom initiatives, providing students with access to modern learning tools. In addition, scholarship programs were continued to support deserving students in pursuing their education.
These efforts indicate a focus on both infrastructure and learning outcomes.
Environmental Initiatives and Sustainability Efforts
Environmental sustainability was another area of CSR activity for Firstsource Solutions Limited. According to the report, a portion of the CSR funds was allocated toward green initiatives.
The company undertook tree plantation drives and contributed to the development of green spaces such as urban forests and eco parks. Thousands of trees were planted during the year, contributing to environmental conservation.
The report highlights that these initiatives align with the company’s broader goal of achieving net-zero emissions by 2050. Small steps, such as promoting eco-friendly materials, were also part of the sustainability approach.
Employee Volunteering and Community Engagement
The annual report also emphasizes the role of employee participation in CSR activities. Thousands of employees took part in volunteering initiatives across different regions.
According to the report, employees contributed over 21,000 hours of volunteering during the year. Activities included blood donation drives, community support programs, and disaster relief efforts.
These initiatives were carried out not only in India but also in other countries where the company operates. The report suggests that employee engagement plays an important role in strengthening the impact of CSR programs.
Measurable Social Impact
Firstsource Solutions has also focused on measuring the impact of its CSR initiatives. According to the report, certain programs were evaluated to assess their effectiveness.
One such project, focused on improving employability through mobile training units, showed a strong social return. The report highlights that the value created through the initiative was significantly higher than the investment made.
Overall, the company reported that its CSR initiatives impacted over 52,000 individuals during FY 2024-25. These beneficiaries included students, patients, and community members across multiple regions.
Governance and Transparency
CSR activities at Firstsource are overseen by a dedicated CSR Committee. According to the annual report, the committee is responsible for planning, approving, and monitoring CSR initiatives.
The report states that all CSR spending during the year was carried out in compliance with applicable laws. Funds allocated for ongoing projects were transferred to a designated account as required under CSR regulations.
The company has also maintained transparency by providing detailed disclosures on spending, project categories, and outcomes.
Balanced Approach to CSR Strategy
The CSR strategy of Firstsource Solutions Limited reflects a mix of short-term interventions and long-term projects. Direct spending on healthcare and education provided immediate benefits, while investments in infrastructure projects aim to create sustained impact over time.
The allocation of funds toward an ongoing education project shows a commitment to building long-term assets. At the same time, initiatives such as medical camps and scholarships address current community needs.
This balanced approach allows the company to address both immediate and future challenges.
You Learn
Firstsource Solutions Limited’s CSR report for FY 2024-25 provides a detailed account of its social investments and priorities. According to the company’s annual report, it spent Rs 7.08 crore on CSR activities during the year, meeting its statutory obligation.
The report highlights a strong focus on education, healthcare, and environmental sustainability. While a large portion of the funds was allocated toward an ongoing education project, direct interventions also played a key role in delivering immediate benefits.
With measurable outcomes and active employee participation, the company’s CSR initiatives appear to be structured and impact-driven. The 2025 report shows that Firstsource is continuing to invest in community development while aligning its efforts with long-term sustainability goals.
