MUMBAI (India CSR): Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading provider of specialist domain-led Business Process Services (BPS) and part of the RP-Sanjiv Goenka Group, has launched its Environmental, Social, and Governance (ESG) Report for the fiscal year 2023-24. This report emphasizes Firstsource’s focus on sustainable growth, operational excellence, and positive societal impact.
A Commitment to Sustainability
Dr. Sanjiv Goenka, Chairman of the RP-Sanjiv Goenka Group and Firstsource, shared his insights on the report: “Our FY 2024 ESG Report reflects our deep commitment to integrating sustainability into every facet of our business. The theme, ‘We Make It Happen,’ highlights our proactive approach to ESG and our ability to transform ambitious goals into measurable outcomes. From reducing emissions to promoting diversity, our efforts showcase our leadership in sustainable practices.”
Dr. Goenka further highlighted Firstsource’s inclusion in the S&P Global Sustainability Yearbook and its strong performance in ESG indices like the Dow Jones Sustainability Index (DJSI) and Carbon Disclosure Project (CDP). He emphasized the company’s ongoing dedication to creating long-term value by balancing people, the planet, and profit.
Environmental Stewardship
In FY 2024, Firstsource made substantial progress toward environmental sustainability. The company adopted the Task Force on Climate-related Financial Disclosures (TCFD) framework, enhancing transparency in addressing climate risks. Committed to achieving Net Zero emissions by 2050, Firstsource reduced its Scope 1 emissions by 68.97% and Scope 2 emissions by 7.01% compared to the previous year.
Social Responsibility
Firstsource has also made strides in social impact, earning Level 3 Disability Confident Leader recognition and maintaining over 40% female workforce representation, underscoring its commitment to gender diversity. The company decreased workforce turnover by 16.40%, further emphasizing its focus on employee well-being. Additionally, employees contributed over 15,500 hours to corporate social responsibility (CSR) volunteering in FY 2024.
Governance Excellence
Firstsource continues to uphold high standards of governance, with its ESG reporting aligned to global best practices. Disclosures are made to organizations such as CDP, EcoVadis, DJSI, and the United Nations Sustainable Development Goals (UNSDGs). The company also ensures that 75% of its new suppliers and top vendors are evaluated based on environmental and social key performance indicators (KPIs).
This comprehensive approach solidifies Firstsource’s position as a leader in sustainable business practices.
