The company achieved 83% satisfaction across application services, cloud and infrastructure services, and overall client satisfaction.
LONDON | GREATER NOIDA (India CSR): Global AI-native engineering services company Coforge Limited has been recognised as an “Exceptional Performer” in Whitelane Research’s 2026 UK and Ireland IT Sourcing Study. The recognition marks the fourth consecutive year that Coforge has secured a prominent position in the independent industry study. Coforge earned the “Exceptional Performer” distinction in three areas—Application Services, Cloud and Infrastructure Services, and General Satisfaction. It was also named a “Strong Performer” in Security Services.
Application Services Score Reaches 83%
In Application Services, Coforge ranked second among evaluated service providers, achieving a customer satisfaction score of 83%. The score was seven percentage points higher than the market average of 76%, indicating strong client confidence in the company’s application development, management and modernisation capabilities.
Strong Improvement in Cloud and Infrastructure Services
Coforge also recorded an 83% satisfaction score in Cloud and Infrastructure Services, compared with the market average of 75%. The company registered the largest year-on-year improvement in this service category, with its score increasing by 10 percentage points. The performance reflects growing momentum in Coforge’s cloud and infrastructure business across the UK and European markets.
Overall Client Satisfaction Above Market Average
In the General Satisfaction category, Coforge secured a score of 83%, eight percentage points above the market average of 75%. Its overall satisfaction score increased by three percentage points compared with the previous year. The findings were based on feedback from nearly 400 participants covering more than 1,000 IT sourcing relationships. Whitelane Research evaluated 37 IT service providers operating across the UK and Ireland.
Independent Benchmark of IT Service Providers
Jef Loos, Head of Research, Europe, Whitelane Research, said the study provides an independent benchmark of service-provider performance based on direct feedback from clients. “Coforge’s results this year show clear strength across overall general satisfaction, application services, cloud and infrastructure services,” Loos said. He highlighted the company’s progress in cloud and infrastructure services, describing it as a sign of positive momentum for Coforge in the UK and Europe.
Coforge Credits Clients and Delivery Teams
John Speight, President and EU Geo Business Leader at Coforge, said the recognition reflected the commitment of the company’s teams and the confidence placed in Coforge by its clients. “I’m delighted to see Coforge recognised as an Exceptional Performer across Application Services and Cloud & Infrastructure,” Speight said. He added that such industry recognition was built through trusted partnerships and the outcomes delivered collectively with clients.
Coforge’s Performance at a Glance
| Evaluation category | Coforge score | Market average | Recognition |
|---|---|---|---|
| Application Services | 83% | 76% | Exceptional Performer |
| Cloud and Infrastructure Services | 83% | 75% | Exceptional Performer |
| General Satisfaction | 83% | 75% | Exceptional Performer |
| Security Services | Not disclosed | Not disclosed | Strong Performer |
Focus on AI-Native Engineering
Coforge positions itself as an AI-native engineering services company that combines artificial intelligence, industry expertise and specialised delivery teams to help organisations develop autonomous enterprise capabilities. Its services integrate AI agents with an AI-enabled workforce, including specialised forward-deployed engineers working through hybrid, pod-based delivery units.
The company said its approach focuses on trusted, secure and governed enterprise-grade AI. Its solutions are designed to produce measurable business outcomes, including lower operating costs, shorter cycle times, improved conversion rates and sustained margin growth.
