Claims are to be Settled on the Basis of Only Three Basic Documents, Dedicated 24X7 Helpline to Assist with Claim-Related Inquiries
MUMBAI (India CSR): Insurance Regulatory and Development Authority of India (IRDAI) on June 5 instructed insurers to ease and expedite claims settlement for victims of the Odisha train accident. The accident took place on June 2, 2023, killing over 275 people and injuring over 1000 others.
IRDAI has asked insurers to dispense with some of the requirements or rely on alternate documents for claims settlement. The regulator has also asked insurers to work with the authorities to ensure that the claims are processed as quickly as possible.
The move is aimed at providing financial assistance to the families of the victims as soon as possible.
ICICI Prudential Life Insurance announces the relaxation of the claim settlement process for families impacted by the Odisha train accident, demonstrating solidarity with those affected. The company aims to expedite the claim settlement to provide much-needed financial relief in the aftermath of this tragedy.
Simplified Documentation for Claims Settlement
In an effort to streamline the claims settlement process, ICICI Prudential Life Insurance will process death and health claims, including those covered under the Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY), based on just three basic documents.
Required Documents for Claims Settlement:
- Bank account details
- Death certificate from municipal authorities. Alternatively, a list of deceased passengers issued by hospitals, government authorities, or the police can be submitted if the death certificate is unavailable.
- Copy of valid address proof of the nominee
Dedicated 24X7 Helpline for Claim Assistance
To provide comprehensive support for claim-related inquiries, ICICI Prudential Life Insurance has established a dedicated 24X7 helpline accessible through the number 1-860-266-7766. This helpline is equipped to handle all queries pertaining to claims, and nominees can rely on it to seek clarification and guidance.
Amish Banker, Senior Executive Vice President – Customer Service & Operations at ICICI Prudential Life Insurance, expressed condolences for the lives lost in the tragic train crash in Odisha. He emphasized the company’s commitment to being supportive and sensitive to the needs of their customers during this difficult time. The relaxation of the claims settlement process to require only three basic documents aims to ease the burden on the affected families. He further encouraged nominees to utilize the dedicated 24X7 helpline for any claim-related queries and assured them of prompt assistance.
ICICI Prudential Life Insurance’s initiative to simplify the claims settlement process and provide a dedicated helpline showcases their commitment to assisting the victims of the Odisha train accident in their time of need.
SBI Life Eases Insurance Claim Settlement Process for Victims of Odisha Train Accident
SBI Life has also announced that it will be easing the insurance claim settlement process for victims of the Odisha train accident. The company has said that it will be waiving the need for certain documentation and will be expediting the claims process.
SBI Life is one of the largest life insurance companies in India. The company has over 100 million policyholders and has paid out over Rs 100,000 crore in claims since its inception.
The company’s decision to ease the claims process is a welcome move for the families of the victims of the Odisha train accident. The company has said that it will be working with the authorities to ensure that the claims are processed as quickly as possible.
Here are some of the key points of the announcement:
SBI Life will waive the need for certain documentation, such as the death certificate and the police report.
The claims process will be expedited.
SBI Life will be working with the authorities to ensure that the claims are processed as quickly as possible.
Max Life Insurance Company Ltd.
Max Life Insurance Company Ltd., stands in solidarity with the people impacted in the Odisha train accident and has extended swift claims support to them and their families. The Company has established a dedicated claims support desk and appointed a nodal officer to simplify and expedite the claims payments.
To ensure quick claim settlement, some basic requirements are:
- Any evidence from Government/Designated District officials of the State Government or Hospital Authorities/Municipal Record showing death due to the Train Accident.
- Claim Intimation Form/Claimant Statement (with Bank Details)
- Photo ID Proof of Nominee/Beneficiary
The victims’ families can reach the Company’s representatives by calling 0124-4219090 (extn: 9699) or (+91) 7428989574. They can also email their claims with the following documents at – claims.support@
Additionally, claimants can also connect with Mr. Chitta Mohanty from the Bhubaneswar branch for further details.
Name: Mr. Chitta Mohanty
Branch Address: Plot D, 1st Floor (Above Reliance Fresh), Hotel Crystal Complex, Baramunda, H B Colony, Dist. Khurda, Bhubaneshwar – 751003, Orissa
Email ID: chitta.mohanty@
Mob No: +91-8941990412
Life Insurance Corporation (LIC)
Life Insurance Corporation (LIC) eased the process of claim settlement for victims of the Odisha Train tragedy which has left at least 288 people dead and 1000 injured.
In a press release, LIC said that its Chairperson has announced the relaxations for the victims to expedite financial relief. The insurance provider said, “LIC Of India is deeply saddened by the tragic train accident in Balasore, Odisha on 02.06.2023. LIC Of India is committed to supporting those affected and will expedite claim settlements to provide financial relief. Shri Siddhartha Mohanty, Chairperson LIC expressed grief and said that our hearts go out to the victims and their families.”
According to the release, the process will be eased for claimants of LIC policies and Pradhan Mantri Jeevan Jyoti Bima Yojana. The firm will accept the list of casualties published by Railway authorities, police or any state or central government authority as proof of death.
