Infosys Public Services and Texas Department of Family & Protective Services to Modernize State’s Child Welfare Information System

India CSR News Network

AUSTIN, Texas: Infosys Public Services Inc., a US-based subsidiary of global consulting, technology and next-generation services company Infosys, announced its partnership with the Texas Department of Family & Protective Services (DFPS) to modernize the agency’s IMPACT (Information Management Protecting Adults and Children of Texas) system. IMPACT is the primary case management and administrative system used by DFPS to deliver child welfare related services. It is the core system used by over 10,500 employees working across 250 different locations to service over 12 million children, the elderly, and the differently-abled.

In Phase 2 of IMPACT Modernization, the IMPACT system will be modernized into a modular, mobile-enabled application with automated workflows and self-service capabilities for Child Protective Services, Adult Protective Services, Child Care Licensing, and Prevention and Early Intervention program areas. This will improve efficiency and effectiveness of caseworkers, streamline operations, and reduce their administrative burden, enabling them to spend more time with their clients.

Once the modernization program is operational, IMPACT will continue to comply with the federal Statewide Automated Child Welfare Information System (SACWIS) standards, including the State’s business, data security, and technical requirements.

The following benefits are expected to accrue from this initiative:

  • Improved usability of the system for case workers
  • Streamlined business processes and reduction in time required to perform investigations Automation of manual processes like routing and tracking of cases, approval procedures for supervisors and administrators
  • Increased data accuracy, availability, and security for services provided to families
  • Increased agility of the application to quickly adapt to new requirements

Eric Paternoster, President and CEO of Infosys Public Services, “DFPS provides vital resources in the community, working to protect the children, elderly, and differently-abled of Texas while also ensuring that its children are properly cared for. Modernizing the IMPACT system will enable caseworkers to be much more responsive to these clients, families, and the broader community through timely access to accurate data, deeper insights into information collected by caseworkers and greater collaboration with external partners such as law enforcement – thereby enabling and amplifying the DFPS staff with the power of technology to better serve the needs of Texans.”

Infosys Public Services, a North-American subsidiary of Infosys, is a leader in business consulting, technology solutions, and next-generation services. We partner with public sector organizations in the US and Canada to help them stay ahead of the innovation curve. Our solutions, combined with execution excellence and proven best practices allow clients to renew themselves while also creating new avenues to generate value.

Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 199,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.




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