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Home Articles

EAP – An Effective But Ignored Tool of Employee Wellbeing

India CSR by India CSR
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Reading Time: 4 mins read
Worlds Largest CSR_Media_IndiaCSR
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By Shweta Bapat

Employee assistance programme (EAP) aims to assist employees to deal with work related problems rather challenges as well as personal problems to improve healthy functioning of the workplace. The concept of EAP can be found in from around 1930s. Earlier these programs were developed to deal with a major issue of that time in the industry that was occupational alcoholism. This problem was directly affecting the companies as the job performances of employees were affecting negatively. Industry noticed the effect of EAP through which the rehabilitation of employees was made possible and it in turn increased their productivity to the noticeable level.

Scope of Employee Assistance Program (EAP)

In today’s world EAP does not have a limited scope of dealing with just one issue but needs to address various problems related to employees. Increased scope of EAP includes various problems right from the very basic problems like inability to cope with new technology or system, up to the serious problems like work place violence, which are creating stressful situations at workplace and affecting the physical as well mental health of employees. These stressful situations directly affect on the performance of suffering employees. Theses increased levels of stress and depression among the employees are the main reasons why effective Employee Assistance programmes are needed.

Confidentiality and Problem Identification

EAP needs to assure an environment where the confidentiality is maintained so that employees feel it safe to share the information or their feelings. Effective EAPs facilitates employees in timely problem identification and defining their exact problem rather than rushing for finding out probable solutions before analysing it properly.

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Assistance Provided by EA Professionals

EA professionals associated with companies help employees to meet challenges through periodic short term counselling, training, referrals, recommendations and all type of required assistance including medical assistance if required.

Involvement of Family Members and Dependents

From last few years the trend of including the family members or partners or even dependents broaden the scope of these programs to deal with financial, marital, professional, emotional, legal, and addiction related issues in a better manner. Involving near and dear ones in the EAPs have shown better and fast results to the organisations. These services are proving helpful in improving the employee wellbeing and work life balance.

Availability and Utilization of EAP Services

Most of companies having large number of employees are providing EAP services as compared to the companies having smaller number of employees. Still very few employees (study shows only 5%) take an advantage of it and many of them are not even aware about the availability of such service. Many companies have developed their own EAP systems but companies also can even hire the services of EAP consultants from the market. To prove these systems to be more effective the services are made available 24 by 7 through hotlines by most of the organisations.

Global Perspective on EAP Implementation

A study shows, more than of 90% American companies having 5000 or more employees and more than 75% companies having lesser number of employees are offering EAP services. But in India EAP is still not prevalent on expected scale. EA programmes are in fact beneficial to the companies as they are beneficial to the employees.

Benefits of EAP for Companies and Employees

The EA programmes made available by the companies help the employees to overcome their problems, whether personal or professional which increases the employee wellbeing and the increased productivity and job performance create winning situation for the company as well. In addition to this company saves a lot because of lesser medical claims, reduction in absenteeism, low turnover rate etc. Therefore the companies must pay attention towards this effective tool of employee wellbeing to create a Win-Win situation for both employees as well as management.

About the Author:

Mrs. Shweta Bapat, HoD Human Resource Management, Kaveri College of Arts, Science and Commerce, Pune


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Tags: Business ActionsBusiness EthicsConcept of EAPConcept of Employee Assistance ProgrammeCorporate Social Responsibility (CSR)Corporate Social Responsibility (CSR) and Employee EngagementCSR - An upcoming driver of Employee EngagementCSR ActionCSR Article of Shweta BapatCSR of Shweta BapatCSR Performance and CSREAPEAP ServicesEmployee AssistanceEmployee Assistance ConsultantsEmployee Assistance ProfessionalsEmployee Assistance ProgrammeEmployee Assistance Programme and Human Resource ManagementEmployee Assistance Programme ServicesEmployee engagementEmployee Engagement with CSREmployeesEmployees and CSREmployees RelationsEthical BehaviourGallup Employee Engagement IndexKaveri College of Arts Science and Commerce PuneResponsibility of BusinessShweta BapatSocial ResponsibilitiesViews of Shweta Bapat on CSRWhat is Employee AssistanceWhat is Employee Assistance Programme ?

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India CSR is the largest media on CSR and sustainability offering diverse content across multisectoral issues on business responsibility. It covers Sustainable Development, Corporate Social Responsibility (CSR), Sustainability, and related issues in India. Founded in 2009, the organisation aspires to become a globally admired media that offers valuable information to its readers through responsible reporting.

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