NEW DELHI (India CSR): In an era where technology is reshaping industries, healthcare is poised for a transformative leap. The KPMG Global Tech Report: Healthcare Insights (KPMG Healthcare Insights) reveals that 66% of healthcare technology leaders are seeing tangible business value from artificial intelligence (AI) use cases, driving improvements in patient care and operational efficiency. Based on a survey of 2,450 global technology leaders, including 122 from healthcare, the report offers a deep dive into how the sector is navigating digital transformation, balancing innovation with security, and overcoming challenges to deliver better outcomes.
Strong Returns on Technology Investments
The report highlights that 70% of healthcare technology leaders are satisfied with the value generated from their technology investments. This high satisfaction rate reflects growing confidence in the sector’s ability to leverage technology effectively. As Lalit Mistry, Partner and Co-head of the Healthcare Sector at KPMG in India, stated, “Robust regulatory frameworks are a must to ensure the safety and privacy of data in cloud-hosted solutions. This assurance enables technological innovation with confidence.” This optimism underscores healthcare’s strategic focus on aligning tech investments with organizational goals.
| Key Finding | Percentage/Detail |
|---|---|
| Satisfaction with Tech Investments | 70% of leaders satisfied |
| AI Business Value | 66% report value from AI use cases |
| AI/ML Priority | 62% prioritize for short-term goals |
| Cyber Security Involvement | 70% involve teams early in planning |
| IT Disruptions | 57% face weekly disruptions |
| Data Accessibility Maturity | 47% at maturity stage |
| Web3 Investment | Healthcare leads all sectors |
Advancing Data and Analytics Capabilities
Healthcare organizations are making significant strides in data and analytics. Compared to the previous year, more are developing, testing, or have established strategic visions for their data capabilities. The report notes that 47% of healthcare organizations have reached a maturity stage in data accessibility, critical for supporting AI systems. This progress is vital for enabling data-driven decision-making, which enhances clinical outcomes and operational efficiency. For instance, access to diverse datasets strengthens AI model training, fostering global collaboration in medical research.
Cyber Security as a Cornerstone
With sensitive patient data at stake, cyber security is a top priority. The report finds that 70% of healthcare leaders involve cyber security teams from the earliest stages of tech planning, granting them significant influence over investment decisions. This proactive approach addresses one of the top barriers to digital transformation: cyber security and privacy concerns. By embedding security into the core of tech strategies, healthcare organizations aim to protect data while advancing innovation.
AI: Transforming Care Delivery
AI is at the heart of healthcare’s digital revolution, with 66% of technology leaders reporting business value from various AI use cases. These include enhancing patient engagement, improving clinical outcomes, and boosting operational efficiency. For example, AI enables real-time translation and improved tonal accuracy in patient interactions, reducing tasks from 10 minutes to 1-2 minutes (KPMG Healthcare Sector Insights). This productivity boost is critical amid workforce shortages. Additionally, 62% of leaders view AI and machine learning (ML) as the most important technologies for their short-term goals over the next three years, surpassing the cross-industry average by 5 percentage points.
The report identifies increased employee productivity as the top success metric for AI/ML investments. AI-driven tools also promote inclusivity in care delivery, making healthcare more accessible. Moreover, 61% of leaders are prioritizing AI and automation in their tech investment strategies, signaling a long-term commitment to these technologies.
Navigating Digital Transformation Challenges
Despite these advancements, digital transformation faces hurdles. The report identifies cyber security concerns, transformation fatigue, and immature data management strategies as the top three factors slowing progress. Additionally, 57% of respondents report weekly disruptions due to flaws in enterprise IT systems, highlighting the need for robust infrastructure. Successes in technology adoption are often confined to specific departments, indicating a gap in enterprise-wide implementation. Strategic, evidence-based investments are essential to scale these innovations across organizations.
Leading the Way in Web3 Technologies
Healthcare stands out as a leader in adopting Web3 technologies, such as blockchain and tokenization. These technologies promise to revolutionize secure data sharing and patient record management, enhancing interoperability across systems and jurisdictions. By investing in Web3, healthcare organizations are positioning themselves at the forefront of innovation, potentially unlocking new opportunities for collaboration and efficiency.
The Road Ahead: Balancing Speed, Security, and Value
The KPMG Global Tech Report: Healthcare Insights paints a picture of a sector embracing technology to transform care delivery while grappling with significant challenges. AI is proving to be a game-changer, with 66% of leaders reporting business value and 61% prioritizing it for future investments. However, success hinges on addressing barriers like cyber security, IT disruptions, and data maturity. The report emphasizes the importance of comprehensive data interoperability frameworks to enable seamless communication between systems, ultimately improving patient care and supporting AI advancements.
Healthcare’s leadership in Web3 technologies further demonstrates its forward-thinking approach. By balancing the need for rapid innovation with robust security measures, the sector can unlock the full potential of digital transformation. As the report concludes, strategic investments, supported by strong regulatory frameworks, will be key to sustaining momentum and delivering value to patients and stakeholders.
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