BHUBANESWAR, ODISHA (India CSR): Tatwa Technologies Limited, a global powerhouse in IT and IT-enabled services, celebrated its 23rd Foundation Day with a blend of pride, innovation, and a vision for the future. The grand event, held at the company’s corporate headquarters, was digitally streamed to all its delivery centers across the country, uniting over 3,000 employees and associates. The highlight of the celebration was the unveiling of AI-First OmniAgent, a cutting-edge conversational AI product developed by Tatwa’s AI division, TatwaOration.AI.
A New Era in AI-Driven Customer Engagement
The AI-First OmniAgent is India’s first multilingual, human-like AI agent designed to deliver context-aware, emotion-driven interactions. What sets it apart is its ability to mimic human traits such as humor, sarcasm, and empathy, making it a game-changer in customer engagement. This innovative solution is not just about automation; it’s about creating meaningful, personalized experiences that resonate with customers on a deeper level.
“This solution empowers businesses to deliver truly exceptional customer experiences that are both human-centered and highly efficient,” said Mr. Ayaskanta Mohanty, Managing Director of Tatwa Technologies. “AI-First OmniAgent is a step toward the future of digital transformation.”
Innovation at the Core
The event was graced by Mr. Jnan Dash, a renowned figure in the IT industry, as the Chief Guest. Reflecting on Tatwa’s journey, Mr. Dash remarked, “I am amazed to see the progress of Tatwa over the last couple of decades. What keeps them ahead in the race is their eagerness to accept and adapt themselves to the fast-changing technology landscape.”
Echoing this sentiment, Mr. Tapendra N Senapati, CEO of Tatwa Technologies, emphasized the company’s unwavering commitment to innovation. “Innovation is our DNA. With AI-First OmniAgent, businesses worldwide can redefine customer acquisition, service, and reputation in ways never imagined before,” he said.
A Sneak Peek That Wowed Industry Leaders
The AI-First OmniAgent received an overwhelming response during an exclusive preview event at the Taj City Centre in Gurgaon. Top CEOs, CXOs, and CIOs from India Inc. were impressed by its ability to deliver seamless, personalized, and hyper-efficient customer experiences. The AI agent’s capabilities, including automating routine tasks like query resolution and scheduling, while handling complex issues with context-aware empathy, left a lasting impression.
Driving Social Impact Through Technology
Beyond its technological advancements, Tatwa Technologies has consistently focused on creating a positive social impact. The company takes pride in its workforce, with 75% of employees hailing from rural India, serving as primary earners for their families. Additionally, 65% of its workforce comprises women, with 72% being first-time job holders.
Over the past 23 years, Tatwa has trained over 82,292 professionals in digital skills, conducted 96 digital skill training programs annually, and made significant strides in sustainability. The company has planted over 5,000 trees, conducted 12,000 health checkups, and provided 7,500 eye screenings, underscoring its commitment to community well-being.
A Vision for the Future
The launch of AI-First OmniAgent marks a significant milestone in Tatwa Technologies’ journey. By combining cutting-edge AI with a human-centric approach, the company is not only redefining customer engagement but also setting new benchmarks for innovation and social responsibility.
As Tatwa Technologies looks ahead, its focus remains on empowering businesses, uplifting communities, and driving sustainable growth. With solutions like AI-First OmniAgent, the company is poised to lead the charge in the next wave of digital transformation, making technology more accessible, relatable, and impactful for all.
(India CSR)
