For the First Time, Enterprises gain Complete Visibility Into Customer Journeys Across Social, Digital, And Voice Channels
NEW DELHI (India CSR): Ozonetel, an industry-leading provider of the unified customer experience intelligence platform oneCXi, has entered into a strategic collaboration with Locobuzz, an enterprise leader in digital customer experience management with AI at the core™. This partnership brings together Ozonetel’s AI-first Omnichannel CCaaS platform with Locobuzz’s social AI-powered CX stack – creating a CX singularity where social, digital, and voice journeys converge across the complete customer lifecycle.
Solving CX Fragmentation End-to-End – For the First Time
As digital adoption accelerates, brands across retail, e-commerce, BFSI, telecom, and hospitality are prioritizing unified customer journeys across social, digital, and voice. Fragmented CX slows engagement and limits opportunity, while on the other hand, integrated platforms like the Ozonetel–Locobuzz ecosystem deliver stronger interactions, faster resolutions, and deeper personalization.
This partnership is the first to solve CX fragmentation end-to-end, bringing every touchpoint into one unified agent workspace. Social conversations, digital interactions, and voice calls converge with full customer context, creating seamless, intelligence-led engagement that boosts conversions, speeds resolutions, and strengthens retention.
Leading brands including Axis Bank, HDB Financials, Toyota, and Dish TV already rely on both platforms. Together, the ecosystem now unlocks a new class of integrated CX outcomes for enterprises of all sizes.
The Enterprise ROI of Eliminating CX Fragmentation
Enterprises choosing unified CX orchestration over multi-tool stacks see measurable operational and financial gains.
- Lower Total Cost of Ownership (TCO)
Brands can reduce 20–30% cost in software, integrations, and maintenance by bringing together voice, digital, and social stacks in a single, connected hub.
- Higher Agent Productivity & Lower Resolution Costs
Unified workspaces boost agent efficiency by 12–25% and reduce cost per resolution by 8–15% through complete context and zero channel switching.
- Faster Response & Higher CSAT
Integrated journeys deliver up to 30% faster responses and 10–15% higher satisfaction as context stays intact across touchpoints.
- Higher Conversion & Retention
Consistent, connected interactions drive up to 20% higher conversions and as much as 25% stronger retention.
How Unified Workflows and Journeys Elevate Customer Experience
The integration is designed to transform the way brands manage end-to-end customer experience with:
1. One Workspace, All Channels
Voice calls, social comments, WhatsApp messages, chats, and emails land in one unified console. Agents get complete customer context before responding, reducing effort for both sides.
2. Unified Customer Journey
Customers move seamlessly from voice to digital to social channels without losing context, enabling smarter and data-driven next actions.
3. One Intelligence Layer
AI synthesizes millions of conversations, behavioral signals, and social insights in real time. Agents receive recommendations, summaries, sentiment intelligence, and cues that guide every interaction like a CX Copilot.
4. One Source of Truth for All Teams
Marketing, Sales, Support, and Product operate with shared insights and shared context. Every team sees the same customer history, improving personalization, coordination, and lifecycle management.
Leading the Shift Toward Unified, Intelligence-Led CX
Together, Locobuzz and Ozonetel are set to disrupt a market already growing at 17.4% CAGR and projected to reach $150 billion globally by 2030- laying the foundation for the next era of CX, defined by intelligence, seamless integration, and measurable business outcomes. The collaboration will continue to advance AI, smart automation, and lifecycle orchestration, enabling enterprises to deliver greater value to their customers.
“Brands today want more than just multi-channel presence – they want continuity, context, and intelligence across every interaction. Our collaboration with Locobuzz brings the power of unified social, digital, and voice journeys to the forefront. By embedding Ozonetel’sCCaaS capabilities within the Locobuzz platform, we are giving enterprises a single, intelligent workspace for managing the entire customer lifecycle. This is a major step toward creating a truly unified customer experience ecosystem.” Atul Sharma, Co-founder & CEO, Ozonetel
“Great CX isn’t complicated. Show up at the right moment, understand the full story, and respond with intent. This partnership scales that simplicity across every touchpoint. With Locobuzz powering the intelligence layer and Ozonetel adding the voice layer, brands finally get a single, unified engine that delivers smooth, connected, high-impact experiences without the usual fragmentation.” Vishal Agarawal, Co-founder & CEO, Locobuzz
About Ozonetel
Ozonetel is an industry-leading provider of unified customer experience intelligence platform (oneCXi) that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle. 3,500+ global brands trust oneCXi platform to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation. For more information.
About Locobuzz
Locobuzz is an AI-powered CX platform that unifies social, digital, reviews, messaging, and automation into one intelligent engine that helps brands listen deeper, respond faster, and build relationships at scale. With AI at the coreTM, the platform brings together a unified social stack, advanced automation,enterprise-grade orchestration, and deep analytics to give brands complete visibility across the customer lifecycle.
Locobuzz’s intelligence layer includes powerful Voice of Customer analytics enriched with trends, sentiment, and SignalSense insights, helping enterprises spot early patterns, understand customer context, and act with clarity at scale.
Designed for performance and security, Locobuzz supports role-based access, seamless integrations, and workflows built for high-volume digital operations. Today, leading enterprises rely on Locobuzz to elevate experience, strengthen loyalty, and turn every interaction into an advantage.
