Verint Receives 2013 Asia Pacific Market Share Leadership Award in Call Monitoring Systems from Frost & Sullivan for Sixth Consecutive Year, Company Demonstrates Leadership Across the APAC Region
INDIACSR News Network
NEW DELHI: Verint Systems Inc. today announced that it has been recognized with the “2013 Asia Pacific Market Share Leadership Award” in the Call Monitoring Systems category by Frost & Sullivan. This marks the sixth consecutive year that Verint has received the award from the global analyst and consultancy firm—a testament to its innovation, growth, strong partner ecosystem and ability to help customers achieve their business goals through the use of powerful call recording, monitoring and workforce optimization solutions.
Each year, Frost & Sullivan follows a rigorous measurement-based methodology to select the winners. The evaluation criteria takes into consideration a company’s market share and growth, revenue growth, strategic and profitable partnerships/alliances, market reach and presence, and innovation and product integration.
“Frost & Sullivan is pleased to present the Asia Pacific Market Leadership in Call Monitoring award to Verint Systems. Verint continually raises the bar and maintains its undisputed leadership position in the Asia Pacific contact center call monitoring application segment, with more than 48 percent market share in our latest report,” comments Krishna Baidya, research manager, ASIA Pacific ICT Practice, Frost & Sullivan. “Its constant innovations are an example of its dedication to creating breakthrough technology that helps organizations deliver in their operations.”
Adds AdyMeretz, president, Verint, Asia Pacific, “We’re delighted to have been recognized twice this year by Frost & Sullivan. This call monitoring leadership honor, coupled with the 2013 Asia Pacific Contact Center Applications Vendor of the Year awarded to Verint Asia Pacific earlier this year, further reinforces our strength in this category and our success in customer-centric workforce optimization and voice of the customer analytics solutions.”
Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.
Verint Enterprise Intelligence Solutions
Verint Enterprise Intelligence Solutions help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.