C-Zentrix Partners with Prestigious IT for Parivahan to Boost Digitalization of the Indian Railway Sector


Partners with Association for MSMEs in Information Technology (AIM-IT) to promote digital  advancements for the Indian Railway Sector

India CSR News Network

MUMBAI: C-Zentrix, global leader in software products for contact center and enterprise level applications for voice and data announces its participation at the #IT For Parivahan – Stakeholders Summit 2016 convened by AIM-IT.

C-Zentrix LogoIn view of the largely digital, Ministry of Shipping, Road Transport and Highways (MoSRTH) are leveraging information technology to improve efficiency and harness growth for the sector. The Mumbai Chapter for the Stakeholders’ Summit, #IT For Parivahan 2016 will be chaired by Suresh Prabhu, Minister Railways, Government of India. The Mumbai Chapter for  IT for Parivahan will be hosted on May 14, 2016 at Hotel Lalit, Mumbai.

The inaugural IT For Parivahan summit was held in Delhi on 6 May & C-Zentrix made a huge Impact as a proponent of taking digital revolution to the remotest of corners of India. Under the aegis of the opening session for IT for Parivahan which was themed around Empowering India’s MSMes, C-Zentrix  set-up a unique MSME information desk to particularly address opportunity areas for IT MSMEs in the Indian & Global Markets from the perspective of sharing unique options of customizations, flexibility, scalability. To motivate Indian IT MSMEs to realize their true potential, C-Zentrix aims to extend a definitive value-add giving cutting-edge solutions to the MSME’s of India.

The event theme – ‘Challenges and Opportunities of Modernising Indian Railways through implementation of IT’ saw participation from all key stakeholders of the sector including, central & state govt ministers, bureaucrats, IT and logistic companies, start-ups, innovators, and policy makers. Riveting discussions were held on various important subjects such as, Role of MSME companies in Railways, Shaping the future of Smart of Railways, ‘Internet of Things and Indian Railways, and ‘Smart Cities’: Smarter Roads – Smarter Transport.

Saket Setu, CEO, C-Zentrix commented, “It is really a proud moment for us to be associated with the IT for Parivahan campaign & to help transform the Indian Transportation eco-system through Digital disruption. AIM-IT is a great initiative to showcase how Indian IT MSMEs are leading way for the ‘Digital India’ and the ‘Smart Cities’ drive. We are overwhelmed to reach out to the citizens of our country through this first of a kind “progress through better transportation initiative.“

Railways network in India, in all its vastness provides last mile connectivity to the masses and also proves to be a lifeline for the country.

‘#ITForParivahan’ is a nationwide online campaign jointly initiated by IT stalwart Vinit Goenka and Dr. Mohandas Pai to crowdsource ideas from various stakeholders for effective governance in transportation sector. Both are Members (IT) Taskforce in Ministries of Shipping, Road Transport and Highways.

With an aim to make governance effective through public participation, the campaign invited suggestions from various stakeholders in transportation sector and also public-at-large. The campaign which started in September 2015 saw a dedicated and self-motivated team of more than 200 technocrats reach out 1.5 crore Indians through a highly effective and ambitious social media campaign. In return, we received more than forty thousand responses from all stakeholders. After rigorous discussions and brainstorming sessions, our panel of eminent IT experts shortlisted five ideas which will be presented to Govt of India.

Salient Milestones of #ITForParivahan

  • 200 technocrats reached out to 15 million Indians in 62 cities.
  • 40,000 responses were received; out of which top 5 ideas were selected by leading IT experts
  • Unique User Mention Count: 4695
  • Total Number of User Mention Count: 44296
  • Number of Tweets: 86478
  • Number of impressions: 66 Million

C-Zentrix is the leading customer experience platform globally, also rated by Gartner. C-Zentrix was built with a vision of creating next-generation, simplified call centre technology offering customer engagement centre to enable better communication and 360° experience for the end-customer. C-Zentrix’s single box solution is unique one box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix aims to help organizations across industry verticals to set up and manage their personalized customer engagement centre hassle free at low cost and high efficiency. With a presence across 5 continents C-Zentrix has special focus on emerging markets, and is proud of serving many top enterprises of India.

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