India CSR News Network
GURGAON: C-Zentrix, the global leader in providing customer engagement platform, received an honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’. The report features contact centre infrastructure (CCI) vendors with multi-channel capabilities to develop omnichannel solutions, integrating them also via cloud delivery model.
“C-Zentrix finding a mention in the Gartner Magic Quadrant for CCI 2016 validates our leadership in the Indian market and our new emerging footprints now in South East Asia, Middle East Asia, South Africa and North America. This mention gives us a boost to focus more on technology and move ahead of our competition with breakthrough in Data and Speech Analytics, WFO and Agent interface Gamification,” said Saket Setu, CEO C-Zentrix, quoting on the development.
Contact centre interactions are largely people-assisted, multiple channels are employed for these interactions including live agents, voice chat, video chat, web chat, email, instant messaging and social media. The vendors mentioned in the Gartner’s Magic Quadrant have proven expertise in providing a complete portfolio of services and strong product functionalities. The report highlights the companies who have their own suite of products and have proven to be most preferred vendors by customers.
C-Zentrix’s In- Premise product is the world’s only single box solution which offer IVR, ACD, CRM, Dialler, Voice Logger & MIS Reporting. C-Zentrix can support running of over 180 seats simultaneously.
In the recent past, C-Zentrix was also recognised as a global vendor of Contact Centre Infrastructure (CCI) providing Contact Centre Routing Systems in The Gartner CRM Vendor Guide. The consulting firm mentioned C-Zentrix for its ability to recognize synergies between customer-facing CCI and software solutions; and their current or planned investments in internal-facing unified communications (UC) architectures.
C-Zentrix Shared Cloud (CSC) is designed for start-ups and can be deployed quickly and easily. The C-Zentrix Dedicated Cloud (CDC) service model is also well suited for start-ups and small and medium-sized businesses (SMBs) with agents that can fulfil one Primary Rate Interface (PRI).